Shipping policy
Shipping Policy
At Dear Sonny, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
1. Processing Time
- Orders are processed within 7-14 business days after payment confirmation.
- Custom jewelry orders may require additional processing time, which will be communicated at the time of purchase.
- We do not process or ship orders on weekends or holidays.
2. Shipping Methods & Rates
- We offer domestic and international shipping via trusted carriers.
- Shipping rates are calculated at checkout based on the delivery address and selected shipping method.
- Expedited shipping options may be available at an additional cost.
3. Delivery Time
- Estimated delivery times vary by destination and shipping method.
- Once shipped, you will receive a tracking number via email to monitor your package's status.
- International orders may be subject to customs processing, which could cause delays.
4. Customs, Duties & Taxes
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Dear Sonny is not responsible for delays due to customs processing.
5. Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages after delivery confirmation.
- If your package is damaged upon arrival, please contact us immediately with photos of the damage.
6. Address Accuracy & Changes
- Please ensure your shipping address is accurate at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Address changes after order processing may not be possible.
7. Returns & Exchanges
- Shipping costs for returns or exchanges are the responsibility of the customer unless otherwise stated.
- For more details, please refer to our [Return Policy].
8. Contact Us
If you have any questions regarding your shipment, please contact us at hello@dearsonny.com